The following policies are applicable to all products sold and supported by Dooge Veneers, Inc. For more information please visit our website at www.doogeveneers.com or contact your Dooge Sales Representative.
SELECTION & NORMAL CHARACTERISTICS OF THE PRODUCT
- Dooge Veneers offers natural wood-based products that are meticulously selected and prepared during the sales support process. Due to the nature of the product, there may be slight quantity variations within a tolerance of +/- 10% upon delivery. No claims for the inherent variances outside of the normal tolerances can be made after approved receipt and review of the material.
- All Dooge Veneers products are based on natural wood and thus are susceptible to color and composition changes from production and environmental factors including moisture, heat, light exposure, and dye absorption. Dooge Veneers cannot be held responsible for the above-mentioned alterations in products or color discrepancies compared to approved samples as these are natural reactions of the wood.
- Due to the nature of the product, there may be slight quantity variations within a tolerance of +/- 10% upon delivery. Orders for material that include different production runs and/or logs may vary in color and composition due to the natural properties of the underlying wood. It is recommended that all material is thoroughly reviewed upon receipt and tested appropriately in the finish and production process to ensure proper presentation of the end product. No claims for the inherent variances outside of the normal tolerances can be made after approved receipt and review of the material.
PRODUCTION & USE
- Customer is responsible for the proper testing and use of the product. Dooge recommends testing all production and finish processes and reviewing fit for use prior to full production to ensure material meets performance and requirements of the project.
ESTIMATES & ORDER CONFIRMATION
- Only after formal acceptance of the order by Dooge Veneers is the contract deemed to be enforced. Acceptance if the order constitutes acceptance of all Dooge product and sales policies.
- Customer shall review the order confirmation and immediately report any errors, omissions or discrepancies. If no objections are raised, the details in the order confirmation provided by Dooge Veneers will be considered accurate and final.
- As part of the order confirmation process, Dooge Veneers may communicate with the customer to discuss and arrange suitable methods for fulfilling the order. Unless specified, Dooge Veneers reserves the right to make partial deliveries of orders. If a product is unavailable after an order has been confirmed Dooge Veneers will inform the client in writing (via email) within 30 days from the order date, providing details related to the delivery of the order.
- Dooge Veneers reserves the right to cancel approved orders in the case of cost increases independent of their control, making fulfilling the orders onerous or impossible to fulfill.
- Production schedules may vary. Estimates of the production lead time will be provided during the quoting and order confirmation process. Typically, production lead time may require 2 to 6 weeks to complete.
- Estimated shipment schedules can be provided at the time of quotes and order confirmations. However, please note that these schedules are subject to factors beyond the control of Dooge Veneers and therefore, Dooge will not be held liable for any delays incurred.
PRICE
- Dooge Veneers price lists are for reference purposes only and do not constitute a binding offer. Dooge Veneers reserves the right to unilaterally modify the prices without prior notice. The price stated in the order confirmation is considered final and binding. This price remains valid for 30 days from the confirmation date.
- The price is quoted FOB Grand Rapids, MI. Expedited shipments are available at an additional cost. While we can provide an estimate of expedited freight upon request, please note that the actual cost may vary due to unforeseen increases beyond the control of Dooge Veneers.
INSPECTION, HANDLING & STORAGE
- Natural products are susceptible to changes in humidity and are highly sensitive to light. Please be sure that products are properly handled and stored upon receipt and prior to inspection.
- Upon receipt, customer is responsible for inspecting the product for any defects or alterations. In the event of such issues, written communication or email must be sent to your Dooge Veneers sales representative within 10 days of receiving the product. Failure to do so within this time frame will be deemed as acceptance of the product, and no claims can be made thereafter.
- If the customer examines the product at Dooge Veneers Inc premises, any defects or flaws must be reported immediately. Claims made at a later time will not be accepted. Returns for materials inspected at Dooge Veneers Inc. will only be accepted if agreed upon in writing. Returns will only be considered if a defect was impossible to detect within opening the bundles.
RESERVATION OF OWNERSHIP
- If full or partial payment is not received by the invoice due date, Dooge Veneers Inc. reserves the right to reclaim the delivered products without requiring a judicial order. Customer acknowledges and agrees to this provision and agrees not to raise any objections.
RETURNS
- Products may be returned in accordance with the above policies and only after specific authorization is attained by an authorized Dooge representative. Credit will be given on approved returns subsequent to receipt and inspection at Dooge Veneers and only if the returned material is complete and in resalable condition. Please note that all special-order materials including Tabu 555 dyed materials and custom products cannot be returned. Dooge reserves the right to charge restocking and handling charges on all returns.
- All returned materials must retain their original bundle labels and must be free from any alterations or markings. Returns must be received at Dooge in re-sellable condition with appropriate packaging protecting the returned material. Dooge is not liable for damages incurred during return shipment.
CONSIGNMENT
- All materials delivered on a consignment basis are considered the property of Dooge Veneers, not the consignee. Invoices for consigned materials will be issued to the consignee, or a third party if prior arrangements have been made, on the 14th day following the shipment date.
WARRANTY & CLAIMS
- Dooge warrants that the product(s) delivered conform to the description(s) on the applicable order confirmation and invoice. This warranty shall not apply to product(s) which have been subject to misuse, neglect or accident. Every production stage affects results and Dooge cannot guarantee color stability or accept liability once the product leaves our warehouse, except in cases of proven manufacturing defect. Dooge makes no warranty as to the fitness of the products(s) for any particular purpose or the results to be obtained from their use either alone or in combination with other materials and substances. Dooge makes no other representations or warranties of any kind, express or implied, with respect to the product(s). Dooge’s liability, if any, shall be limited to either the replacement of the product(s) or the return of the purchase price. In no event shall Dooge be liable for incidental or consequential damages.
- All claims must be received in writing by the applicable Dooge sales representative within 10 days of receipt. Failure to notify within this policy time frame will be considered acceptance and constitute a waiver for all claims on the received product(s).
The following information is a general summary of Dooge sales and product policies. For more detailed information please visit our website at www.doogeveneers.com or contact your Dooge Sales Representative.
INSPECTION, HANDLING & STORAGE
Upon receipt customer is responsible for inspecting the product for any defects or alterations. In the event of such issues, written communication or email must be sent to your Dooge Veneers sales representative within 10 days of receiving the product. Failure to do so within this time frame will be deemed as acceptance of the product, and no claims can be made thereafter. Natural products are susceptible to changes in humidity and are highly sensitive to light. Please be sure that products are properly handled and stored upon receipt and prior to inspection.
PRODUCTION & USE
Customer is responsible for the proper testing and use of the product. Dooge recommends testing all production and finish processes and reviewing fit for use prior to full production to ensure material meets the requirements of the project.
CLAIMS
All claims must be received in writing by the applicable Dooge sales representative within 10 days of receipt. Failure to notify within this policy time frame will be considered acceptance and constitute a waiver for all claims on the received product(s).
RETURNS
Products may be returned only after specific authorization is attained in accordance with our returns policy. Credit will be given on approved returns subsequent to receipt and inspection at Dooge Veneers and only if the returned material is complete and in resalable condition. Please note that all special-order materials including Tabu 555 dyed materials and custom products cannot be returned. Dooge reserves the right to charge restocking and handling charges on all returns.
WARRANTY
Dooge warrants that the product(s) delivered conform to the description(s) on the applicable order confirmation and invoice. This warranty shall not apply to product(s) which have been subject to misuse, neglect or accident. Every production stage affects results and Dooge cannot guarantee color stability or accept liability once the product leaves our warehouse, except in cases of proven manufacturing defect. Dooge makes no warranty as to the fitness of the products(s) for any particular purpose or the results to be obtained from their use either alone or in combination with other materials and substances. Dooge makes no other representations or warranties of any kind, express or implied, with respect to the product(s). Dooge’s liability, if any, shall be limited to either the replacement of the product(s) or the return of the purchase price. In no event shall Dooge be liable for incidental or consequential damages.
We sincerely thank you and want to ensure the material you’ve received meets the agreed upon specifications as noted in the inquiry and order confirmation process. We respectfully request that you inspect the product(s) upon receipt. If unexpected defects exist, notice must be given within ten (10) business days and before the product(s) are altered in any manner. If discrepancies are found, please contact your Dooge sales representative as soon as possible.
The following information is a general summary of Dooge sales and product policies. For more detailed information please visit our website at www.doogeveneers.com or contact your Dooge Sales Representative.
INSPECTION, HANDLING & STORAGE
Upon receipt customer is responsible for inspecting the product for any defects or alterations. In the event of such issues, written communication or email must be sent to your Dooge Veneers sales representative within 10 days of receiving the product. Failure to do so within this time frame will be deemed as acceptance of the product, and no claims can be made thereafter. Natural products are susceptible to changes in humidity and are highly sensitive to light. Please be sure that products are properly handled and stored upon receipt and prior to inspection.
PRODUCTION & USE
Customer is responsible for the proper testing and use of the product. Dooge recommends testing all production and finish processes and reviewing fit for use prior to full production to ensure material meets the requirements of the project.
CLAIMS
All claims must be received in writing by the applicable Dooge sales representative within 10 days of receipt. Failure to notify within this policy time frame will be considered acceptance and constitute a waiver for all claims on the received product(s).
RETURNS
Products may be returned only after specific authorization is attained in accordance with our returns policy. Credit will be given on approved returns subsequent to receipt and inspection at Dooge Veneers and only if the returned material is complete and in resalable condition. Please note that all special-order materials including Tabu 555 dyed materials and custom products cannot be returned. Dooge reserves the right to charge restocking and handling charges on all returns.
WARRANTY
Dooge warrants that the product(s) delivered conform to the description(s) on the applicable order confirmation and invoice. This warranty shall not apply to product(s) which have been subject to misuse, neglect or accident. Every production stage affects results and Dooge cannot guarantee color stability or accept liability once the product leaves our warehouse, except in cases of proven manufacturing defect. Dooge makes no warranty as to the fitness of the products(s) for any particular purpose or the results to be obtained from their use either alone or in combination with other materials and substances. Dooge makes no other representations or warranties of any kind, express or implied, with respect to the product(s). Dooge’s liability, if any, shall be limited to either the replacement of the product(s) or the return of the purchase price. In no event shall Dooge be liable for incidental or consequential damages. For more detailed information on our sales and product policies please visit our website at www.doogeveneers.com or contact your Dooge Sales Representative.
Dooge Veneers Inc.
4585 Airwest Drive
Grand Rapids, MI 49512
PH# (616) 698-6450
Fax# (616) 698-7265
To ensure our website experience, content and support meets user needs, Dooge consistently monitors and reviews web activity obtained from user IP addresses and active forms on the site. Information obtained from website users by Dooge Veneers, Inc. includes user IP address information and information voluntarily sub- mitted through contact and email forms. All information attained on the site is stored securely with restricted access.
Please notify us at websupport@doogeveneers.com if you have any questions or concerns about this site and our privacy policy.
USE OF SITE
Dooge Veneers Inc. goal is to provide a safe and useful website for information and interaction regarding the unique products we offer. Our web design and content can and will change frequently and we assume no responsibility for your use, website services used or content provided. Distribution, modification, republication or public use of any content or services is prohibited without prior written permission of an authorized Dooge representative. Use of this website constitutes your agreement to the terms and conditions as outlined in this document. In the event any term or provision of this Agreement, as amended from time to time, shall be deemed invalid or void, in whole or in part, by any court of competent jurisdiction, the remaining terms and provisions of the Agreement shall remain in full force and effect.
GENERAL USE
User will not interfere with, disrupt or disobey any requirements, procedures, policies, or regulations of the site including its services, content, servers or connected network(s). User will not intentionally or unintentionally violate any applicable local, state, national or international law in using the site.
PRODUCT IMAGES & REPRESENTATIONS
Product images included on the site are designed for initial reviews and general design concepts only. Note that all product images can vary from actual material due to the natural elements of our products and technological variances in representation of the image. Actual product samples should be verified prior to selection and order finalization to ensure the actual veneer meets your specification.
LINKS
The website may provide or third parties may provide links to other websites or resources. Dooge Veneers has no control over such sites and resources and user agrees that Dooge Veneers Inc. does not endorse nor is responsible or liable for any content, advertising, products or other materials or information on or available from such sites. User agrees that Dooge Veneers, Inc. is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
PRIVACY
To ensure our website experience, content and support meets user needs, Dooge consistently monitors and reviews web activity obtained from user IP addresses and active forms on the site. Information obtained from website users by Dooge Veneers, Inc. includes user IP address information and information voluntarily submitted through contact and email forms. All information attained on the site is stored securely with restricted access.
PROPRIETARY RIGHTS
All content, including, without limitation, documents, articles, statistics, photographs, images, illustrations, information, audio and video, is the property of, or is licensed by, Dooge Veneers Inc. Content contained and/ or services accessible through the website are protected by copyright, trademark, services marks, patents, or other proprietary rights and laws. User agrees not to reproduce, republish, upload, post, transmit, distribute, copy, publicly display or otherwise use the content or without prior written consent of a Dooge authorized representative.
Dooge Veneers, Inc. respects intellectual property rights and will not knowingly post content or other works of authorship that infringe the copyrights of others. Please notify us at websupport@doogeveneers.com if you believe that a work of copyright has been used in any way that constitutes copyright infringement.
DISCLAIMER OF WARRANTIES AND CONDITIONS
User understands and agrees that the Dooge Veneers website is provided on an “as is” and “as available” basis and we make no warranty that the site, services or content will meet user requirements and that information, services and content are accurate and reliable. User acknowledges that use of the site and any information downloaded or otherwise obtained from the site is done at the user’s discretion and any damages to the user’s technology and/or loss of data is solely the responsibility of the user.
DOOGE VENEERS INC. LIMITATION OF LIABILITY
User understands and agrees that Dooge Veneers, Inc. shall not be liable for any direct, indirect, incidental, special, consequential, punitive or exemplary damages, including resulting from (i) the use or the inability to use the website, the services or the content; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the website, the services or the content; (iii) unauthorized access to or alteration of user transmissions or data; (iv) statements posted by, or the conduct of, any third party on the website, the services or in the content, including, without limitation, the posting or transmission by third parties of defamatory, offensive or illegal material; or (v) any other matter relating to the website, the services or the content. This limitation of liability applies, without limitation, to any damages or injury caused by any error, omission or other failure of performance by Dooge Veneers, Inc., its affiliates and business partners; any interruption, defect or delay in operation or transmission, including communication line failure; any computer virus; and any theft, destruction or alteration of, or unauthorized access to or use of, any electronic records.
INDEMNITY
User agrees to indemnify, defend and hold harmless Dooge Veneers, Inc. and each of its respective officers, directors, shareholders, employees, successors and assigns from and against any claim or demand including legal fees, arising out of your use of the Dooge Veneers, Inc. website, your connection to the website, the content or the services, or your violation of the terms and conditions of use listed herein, or your violation of any applicable law, obligations or rights properly belonging to another party.
We value your connection and use of the Dooge Veneers website. Use of this website constitutes your agreement to the terms and conditions as outlined in this document. We may amend these terms and conditions without notice and we recommend you review this agreement prior to use. In the event any term or provision of this agreement shall be deemed invalid or void, in whole or in part, by any court of competent jurisdiction, the remaining terms and provisions of the agreement shall remain in full force and effect. Dooge Veneers reserves the right to disallow use if the terms and conditions above are violated.
For additional information related to this agreement and the Doogeveneers.com website please contact us at websupport@doogeveneers.com.
